Before
you contact technical support for assistance via e-mail, telephone
or fax,
please be prepared to provide the following information to the technical
support representative.
Version
Number
You can find your version number by selecting Help from the
pull-down menu in CADKEY, DataCAD, SURFCAM or Chief Architect
and then select “About” your product. The version
number will appear when selecting this.
Operating
System
Your computer may
be running Windows 95, Windows 98, Windows ME, Windows NT,
Windows 2000, or Windows XP. To determine your operating system,
right-click on My Computer, select Properties and view the
General tab.
Problem
Description
You should be prepared to briefly describe your problem or
question, and be able to provide any error messages you may
have experienced. In the event that you have an intermittent
problem, it is recommended that you keep notes in a log or
notebook.
Contact
Information
You will be asked
to provide your name, school name, and phone number. This
is especially important when you send an e-mail message to
technical support, so we can identify you.
Hardware Configuration
What type & speed
processor does you computer have?
How much memory (RAM) does your computer have?
Are you running your software on a network?
What type of printer(s) do you have?
