The following questions and answers are applicable to DataCAD.
Hardware Key
Q. I have a Parallel hardware key. When I double-click on the DataCAD icon, I get the message Hardlock not found.
Q. I have a USB hardware key. When I double-click on the DataCAD icon, I get a message that says Hardlock not found.
Q. When I double-click on the DataCAD icon, I get the message Cannot open Hardlock driver.
Q. I am unable to print from DataCAD.
Q. I was told to download and install a new printer driver. How do I do that?
Q. I don't have the correct paper sizes available from my plotter driver.
Display
Q. My Navigation Pad and/or Projection Pad disappeared?
Q. My DataCAD colors are not sharp. Brown and Red look very similar.
Import\Export AutoCAD files
Q. I am unable to import an AutoCAD file.
Q. The message Color map table not found, translation aborted appears when I try to import\export an AutoCAD file.
Error Messages
Q. I get an Internal Diagnostic fault error when I perform an editing function within a drawing file.
Q. I get the message Invalid Floating Point Operation or Floating Point Divide By Zero when I edit a file.
Templates and Symbols
Q. When I open a template, none or only some of my Symbols appear.
DataCAD 9
Q. My go-to-views created in previous versions of DataCAD have disappeared.
Q. Where are Undo and Redo?
Q. After I installed DataCAD 9, my hatch patterns changed. How do I get my old ones back?
Q. After I installed DataCAD 9, my line types changed. How do I get my old ones back?
Q. After I installed DataCAD 9, my keyboard macros changed. How do I get my old ones back?
Q. How do I change to different icon toolbars, other than the one that is currently displayed at the top of the screen?
How To...
Q. How do I use Copy and Paste?
Q. More helpful hints for Paste problems:
Q. How do I save a PDF file from DataCAD?
Q. How do I move my drawing closer to absolute zero?
General Questions
Q. I am unable to enter extended characters.
Q. How do I change one of my plot scales?
Q. When I open the Object Viewer, my model is not centered.
Q. When I click the Draw Walls icon on the Draw toolbar in DataCAD 11, I get a box around my cursor.
Q. How can I open a file from DataCAD 11 or 12 in an earlier version?
Q. I just installed DataCAD 11 and cant find any Templates.
Q. I just purchased a new computer that has no parallel ports. Can I exchange my parallel key for a USB key?Q. When I try to print to my HP OfficeJet all-in-one printer, DataCAD tries to send a fax instead.
Q. When I try to insert a bitmap, I get a message that says Filename too long.
Q. The Offset button on my Icon Toolbar turns Perp Dist off the first time I click it, then turns it back on the next time I click it.
Q. How do I transfer my toolbar icons from my previous version into DataCAD 11?
SURFCAM FAQ
Click on the following link to access the SURFCAM FAQ listed below the link: